# Why we do not have a free plan

A diary entry answering a question that came back this week. A free plan does not fit the Oasys model, not because we want to charge a lot, but because supporting a real operation is expensive for whoever offers it.

- **Date:** 25 March 2026
- **Reading time:** 2 minutes
- **Author:** Oasys team

## The question came back

The question came back this week, so it is worth writing down. A free plan does not fit our model. Not because we want to charge a lot. Because supporting a real operation costs a lot for the side that offers it.

## What we are trying to avoid

A house shut on a Friday because the system froze is our nightmare. To avoid it, we keep someone on call until midnight, every day.

A free plan would mean email support within 48 hours. And that breaks the customer's operation.

## How we charge instead

We charge by the month, with no lock-in and no penalty. Anyone who does not want to stay leaves the same day.

## About this entry

The Diary is where the Oasys team writes down how the product is being built, in the open. Notes from the people doing the building: what went in, what came out, what we learned. It is updated when there is something to say, not on a fixed calendar.

This entry is dated 25 March 2026, runs about two minutes, and was written by the Oasys team. The plans page carries what each plan includes.

## See also

- [All diary entries](https://oasysai.com.br/diario)
- [Plans](https://oasysai.com.br/planos)
- [Talk to us](https://oasysai.com.br/falar)

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This is the English markdown representation of https://oasysai.com.br/diario/por-que-nao-plano-gratis. The rendered page
is in Brazilian Portuguese and is the authoritative version.